Software, Beer and Customer Service
Mr Software and Beer writes on his blog about Apple’s great level customer service – and adversely how customer service trends in general tend to be taking a downward spiral.
I am so with him on this. I come from a land where customer service synonyms include rude, disrespectful and lacking. I too really dislike the trend here in the USA to be less trusting. It goes against the technology curve, as I am very sure there are solutions out there that adequately replace the annoying “exit greeter” at BestBuy.